Returns & Refunds

Returns & Refunds Policy

Last updated: July 24, 2026

We want you to feel confident shopping with TendraPaw.

30-Day Return Window
Eligible items may be returned within 30 days of delivery.

Return Eligibility
To be eligible for a return, an item must be unused, unwashed, in its original condition, and returned with original packaging where possible.

For hygiene and safety reasons, used or opened hygiene-care items cannot be returned unless they arrive damaged, defective, or incorrect.

How to Start a Return
Before sending anything back, please email support@tendrapaw.com with:
- Your order number
- The item you would like to return
- The reason for the return
- Clear photos if the item is damaged, defective, or incorrect

We will review your request and provide return instructions if your item is eligible.

Return Shipping Costs
For change-of-mind or sizing returns, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide an appropriate solution.

Refunds
Once a returned item is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your payment provider may require additional time to post the refund.

Non-Returnable Items
Used, washed, altered, final-sale, or hygiene-care items that have been opened or used may not be eligible for return unless faulty.

Contact
For return or refund assistance, email support@tendrapaw.com.